Returns Policy

Last Updated: [12-15-2024]

At Glossy Drip & Kiss, we strive to ensure you are completely satisfied with your purchase. Please read our Returns Policy carefully to understand how we handle returns, exchanges, and other concerns related to your order.

1. General Return Policy

All sales are final. We are unable to offer refunds, returns, or exchanges unless the product arrives damaged or defective. This policy ensures that all customers receive brand-new, unused items.

2. Damaged or Defective Items

If you receive a damaged or defective item, we are happy to assist you. To start the resolution process, you must:

1. Contact us within 48 hours of receiving your order.

2. Email Glossydripandkiss@gmail.com with the following:

• A clear photo of the damaged/defective item(s).

• A screenshot of your order confirmation or receipt.

• A brief description of the issue.

Once we review and approve your request, we will either:

• Send a replacement item (if available), or

• Provide a credit for a future purchase.

3. Incorrect or Missing Items

If your order is missing items or you received the wrong product, please contact us within 48 hours of delivery. Include your order confirmation and photos of the received items for review. We will correct any mistakes as quickly as possible.

4. Returns Not Accepted

We do not accept returns for the following reasons:

• Change of mind: Please double-check your order before confirming your purchase.

• Incorrect address: Orders shipped to an incorrect address provided by the customer are not eligible for a refund or replacement.

5. Order Cancellation

Once an order has been placed, it cannot be canceled. Please ensure all details are accurate before submitting your order.

6. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned under any circumstances:

• Lip gloss and other beauty products.

• Sale or promotional items.

7. Shipping Costs

• Customers are responsible for all shipping costs associated with returned items, unless the issue was due to an error on our part (e.g., sending the wrong or defective item).

• Original shipping fees are non-refundable.

8. Processing Time

Once we receive your request and all required information, please allow up to 7 business days for us to review your case and respond. If a replacement or credit is issued, shipping times will vary based on your location.

9. Contact Information

For any questions or concerns regarding returns, please reach out to us:

• Email: Glossydripandkiss@gmail.com

10. Additional Notes

Glossy Drip & Kiss reserves the right to refuse returns, refunds, or exchanges if the policy terms are not met.